Shipping Information (Pre-Orders)

Pre-order items are made available for purchase before they are ready to ship.

• Payment is collected at the time your pre-order is placed.
• Estimated shipping dates are listed on each product page. Please note that these dates are estimates and may change due to production or shipping delays.
• If your order contains both pre-order and in-stock items, your entire order may ship together once the pre-order item is available unless otherwise stated.
• Once your order ships, you’ll receive a shipping confirmation email with tracking information.
• We appreciate your patience and will provide updates if there are any significant delays.

Thank you for supporting Solace Garments. Your pre-order helps us produce thoughtfully made, limited-quantity releases while reducing unnecessary waste.

Need help with your order or have a question?

Email: solacegarments.support@gmail.com

We aim to respond to all inquiries within 1–2 business days.

Returns & Refund Policy

At Solace Garments, we want you to love your purchase.

• Returns are accepted within 7 days of delivery.
• Items must be unworn, unwashed, unused, and in their original condition with all tags attached.
• Items marked as Final Sale cannot be returned or exchanged.

Refunds

• Once your return is received and inspected, we’ll notify you of the approval status.
• Approved refunds will be issued to your original payment method within 5–10 business days.
• Original shipping costs are non-refundable unless the item arrived damaged or we made an error with your order.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery so we can make it right.

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